FAQs

Do you offer group discounts?

If your group consists of 10 people or more, then please contact us and we will see what we can arrange for you

Can I book special offers over the phone?

Special offers are exclusive online offers only and are unavailable over the phone.

Can you arrange a pick up and drop off service from my hotel?

We offer a courtesy pickup service from hotels which is located within 4th ring road in Beijing.

Are your tours suitable for wheelchair users?

We are able to take only folding wheelchairs on our coaches. You would also be advised to climb the stairs on and off the coach with assistance from our tour guide.
Due to the fast paced nature of the tours, and the fact there may be a lot of walking involved, we do not recommend our sit in coach tours to persons with limited mobility.

What else do you include in the tour price?

All entrances as stated on the tour page.

What is not included in the tour price?

Gratuities for your guide and driver.

What time will I return from my tour?

Depending on the tour, our full day coach excursions generally return to hotel between 4:00pm to 6:00pm, traffic permitting.

Do your coaches have washroom facilities on board?

They do not, however, we make regular stops en route and there are lavatory facilities available at most attractions.

How much time do you spend at each attraction?

As you can expect, some landmarks take more time to get to on coach tours and some are more time-consuming than others. With this in mind, we have no set time for the exploration of each attraction. Our tour guides are trained to watch how their group progresses at each landmark and they adjust each tour accordingly. You should keep in mind that some tours cover three landmarks over a single day, so there are a limited number of hours in which to do a lot of sightseeing. Consequently, you may not have an extensive amount of time to spend at each attraction.

Once I have booked, can I amend my booking?

Please call us 24 hours prior to your tour’s departure time and date.

How do I cancel my ticket?

For full and half day coach tours, a refund will only be made if you cancel over 24 hours before your tour. If you cancel later than this, you will not be refunded.

How do I pay?

We accept MasterCard, Visa, American Express and online.

I have booked on-line. How do I get my ticket/voucher?

Print your voucher/ticket which contains your unique reference number. Please remember to bring this with you and hand it over to your tour guide before you border on coach.

Will you contact me if there is a problem?

If there is any problem with your booking or payment details, we will contact you through email address stated in your booking.

If I lose something on your tour can I get it back?

Any items we find on our coaches are taken to our office and are kept there . Please call our office for any lost items.